Claim delays to continue for months

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9 Mar 2020

Industry regulator, the Financial Conduct Authority (FCA), told us it acknowledged the influx of claims around the deadline.

It expects delayed decisions and said that most claimants should have a decision by the summer.

But staff processing PPI claims for some of the big banks have told us their contracts have been extended until October 2020, suggesting that some will be waiting much longer.

The survey did find that one in six people who claimed have successfully received their money back. The average payout received so far is £4,296.

Read the full Which article