Our Standard Terms & Conditions
These terms and conditions set out how we carry out our services.
On completing and submitting our online application form we will pass your details to our Legal Partners who will check your claim and, if appropriate, refer you to one of their panel firms (solicitors who specialise in PPI/Plevin claims) to advise you and help you try and secure any compensation you might be entitled to.
The information in this pack sets out the terms on which we will assist you. Please read it carefully and let us know if anything is unclear.
Contents
- Our Service
1.1 The service we provide
1.2 The services we do not provide
- Fees
2.1 How we are paid
2.2 Our Legal Partner’s charges
- Cancellation Rights
- Regulatory status and complaints
4.1 Data protection
4.2 Our status
4.3 Our regulator
4.4 Our Professional Indemnity Insurance
4.5 Complaint handling
- Financial Interests (Important information – please read)
5.1 ATE Insurance
- Our Service
1.1 The service we provide
On receiving your application we will immediately pass your details to our Legal Partner who will contact you by phone, email, text or video call to take full details of your claim and to ask you to complete a form authorising your bank/credit card provider to release documentation to them.
Once our Legal Partner are in receipt of all the information they need, including where necessary documents from your bank/credit card provider, they will carefully assess whether you have a reasonable chance of succeeding in a PPI/Plevin claim and calculate any compensation you might be entitled to.
If your claim has reasonable prospects of succeeding then either BDM Law Solicitors, or one of their panel firms, will offer to act for you and provide you with full details of their terms and conditions and no win no fee agreement for your consideration.
Where required we will provide ongoing administrative support to our Legal Partner.
1.2 The services we do not provide
Although we are a firm of solicitors we will not provide you with any legal advice in relation to your PPI/Plevin claim, or any other matter, and will not act for you in your claim.
All advice and work needed to try and secure you compensation will be provided by our Legal Partner, or one of their panel solicitors, once you have been introduced you to them.
- Fees
2.1 How we are paid
We will not charge you for any of our services.
We will receive a payment of up to £10 (+VAT) directly from our Legal Partner on us introducing you to them.
2.2 Our Legal Partner’s charges
Our Legal Partner, or one of their panel solicitors, will act for you by way of a no win no fee agreement, meaning that so long as you comply with the terms of that agreement (full details will be provided by them) then they will not charge any fees if your case is unsuccessful.
Where your claim is successful then our Legal Partner, or panel solicitor, will charge you a fee of up to 40% plus VAT of any damages you are awarded or agree to accept in settlement of your claim.
- Cancellation Rights
You may cancel this agreement at any time, at no cost to you, in writing, by telephone or by email. Our contact details can be found on our website www.plev.in
We may decide at our discretion not to introduce you to one of our Legal Partners or to act for you in any way. We will act reasonably in taking such a decision and will notify you promptly.
Our Legal Partner will provide you with separate cancellation rights which will be detailed in the information they provide you with at the start of your claim.
- Regulatory Status and complaints
4.1 Data Protection
We use the information you provide primarily for the provision of our services to you and for related purposes including:
• Updating and enhancing client records.
• Analysis to help us manage our practice.
• Statutory returns.
• Legal and regulatory compliance.
Our use of that information is subject to your instructions, Data Protection legislation and our duty of confidentiality. Please note that our work for you may require us to give information to third parties such as our Legal Partners, expert witnesses or other professional advisers. In addition, those external firms or organisations and others may conduct audit or quality checks on our practice. These external firms or organisations are required to maintain confidentiality in relation to your files.
You have a right of access under data protection legislation to the personal data that we hold about you.
We may from time to time send you information that we think might be of interest to you. If you do not wish to receive that information please notify our office in writing.
Your digital information will be retained for a period of 6 years and will then be digitally encrypted so no longer available.
We place great importance on protecting information that is supplied to us and treat the handling of personal information very seriously and will always act in accordance with the GDPR.
In line with GDPR regulations, any personal information you provide to us will be used to enable us to assist or deal with any service that you have requested from us including that which is needed by a third party providing a product or service and working on our behalf. Your personal information will be kept confidential and stored securely until a time it is no longer required under the Act and will only be disclosed without your specific approval in circumstances that are necessary by law or in compliance with a regulatory or legal process.
Your right to the information we hold on you
The GDPR provides you with a right to receive details of any personal data we are holding for you. Please contact us at kirsten@fairplane.co.uk, or write to us at our registered office if you would like to see the information held. If you feel any information we hold about you is incorrect similarly please contact us at the same address.
For more information regarding our privacy policy or our GDPR policy please refer to our website www.plev.in or contact us on 0203 074 1100 and will happily send out to you details via post or email.
4.2 Our status
Plev.in is a trading name of Lead Social Ltd which is a limited company incorporated in England and Wales operating as a claims management company, authorised and regulated for some activites by the Financial Conduct Authority.
4.3 Our Regulator
Some activities of Lead Social Ltd are authorised and regulated by the Financial Conduct Authority
4.4 Our professional indemnity Insurance
We do not give advice or make any representation for clients so we are not required to hold professional indemnity Insurance.
4.5 Complaint handling
This firm is committed to offering high quality services and client care, however if you are unhappy with any aspect of the service we have provided for you, or about any charges we make, then please contact us by email or by post to our office. We have a complaints procedure in place.
We have eight weeks to consider your complaint, but if we have not resolved it within that time or you are not satisfied with our handling of your complaint, you can ask the relevant Ombudsman. Normally, you will need to bring a complaint to the Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining about (or if outside of this period, within three years of when you should reasonably have been aware of it).
Any claim for costs or dispute regarding this agreement will be governed by English law and the courts of England and Wales will have sole jurisdiction to determine any claim or dispute which may arise.
- Financial Interests
5.1 ATE Insurance
Please note that our Legal Partner or their panel solicitor, will recommend and arrange insurance to cover you against the risk of you either losing your claim altogether or you being required to pay some or all of the other side’s legal costs even though your case was successful . This sort of insurance is called After The Event insurance (“ATE Insurance”) and will be explained in full by your solicitor.