complaints

This firm is committed to high quality client care, however if you are unhappy with any aspect of a service we have provided for you then please contact Daniel Morris (Director) on Tel: 0203 074 1100, or by e-mail (daniel@wardkemp.co.uk) or by post to our office.

We have eight weeks to consider your complaint, but if we have not resolved it within that time or you are not satisfied with our handling of your complaint, you can ask the Legal Ombudsman, (Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ www.legalombudsman.org.uk E-mail – enquiries@legalombudsman.org.uk Tel: 0300 555 0333) to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining about (or if outside of this period, within three years of when you should reasonably have been aware of it).

We will not charge you for our services, but as a firm of solicitors we are under a duty to inform you that if we were do so you would have the right to challenge or complain about our bill, and you would have the right to apply for assessment of our bill under Part III of the Solicitors Act 1974.

Any claim for costs or dispute regarding this agreement will be governed by English law and the courts of England and Wales will have sole jurisdiction to determine any claim or dispute which may arise.